Customer Satisfaction Guarantee: At MIRUVIA, we strive to ensure total satisfaction with every beauty ritual. This policy outlines the clear, straightforward terms for order cancellations, returns, and monetary refunds.
1. Order Cancellation Policy
We understand that minds can change. We offer easy order cancellations under the following terms:
- Cancellation Window: You may cancel your order within 24 hours of placement or before the order has been dispatched from our fulfillment facility.
- How to Cancel: To request a cancellation, email us immediately at
[email protected]with your Order Number and subject line "Cancellation Request - [Order #]". - Cancellation Refund: Once the cancellation is confirmed before dispatch, 100% of the order value (including any shipping fees paid) will be initiated for refund immediately.
2. 30-Day Return Window
If you receive your product and wish to return or exchange it:
- You have 30 days from the date of confirmed delivery to request a return.
- Beauty Devices & Skincare Tools: Eligible for return with all original accessories (charging cables, heads, and product box).
- Topical Skincare Formulations: Eligible for return if gently tested or unopened in original packaging.
3. Damaged, Defective, or Incorrect Products
If your package arrives damaged in transit, defective, or contains an incorrect item:
- Notify our team within 48 hours of delivery at
[email protected]with photos or a short video demonstrating the defect. - We will provide an immediate free replacement or a full refund without requiring you to pay return shipping fees.
4. Refund Settlement Timelines (5 to 7 Working Days)
We ensure transparent and prompt processing of all customer refunds:
- Initiation: Once an eligible return or cancellation is approved, our finance department initiates the refund within 24 to 48 hours.
- Settlement Timeline: The refund amount will be credited back to your original payment method (Bank Account, Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days, adhering to standard banking and payment gateway settlement cycles.
- Confirmation: You will receive an automated email notification with your refund transaction reference ID as soon as the refund is initiated.
5. How to Initiate a Return
- Email
[email protected]with your Order Number and reason for return. - Our customer concierge will provide return instructions and the designated return depot address within 24 hours.
- Package the item securely and ship it back using a trackable courier service.
- Upon receipt and inspection, your refund is credited within 5 to 7 working days.
6. Customer Support Contact
For any queries regarding cancellations, returns, or refund status, please contact:
MIRUVIA Customer Care
Address: Near Akhaliya Circle, Akhaliya Vikas Yojna, Pratap Nagar, Jodhpur, Rajasthan 342003, India
Email: [email protected]
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST